Refund Policy
Short version: if our service failed you, you get the credit back or your money back. If you took the interview and got your report, the credit is used.
When we restore a credit
If an interview fails because of a problem on our side — the interviewer stops responding, audio breaks down, the session crashes, or the report never arrives — we restore the credit to your account.
Email admin@intervues.club with the approximate time of the interview. You do not need to prove anything technical; we can see it in our logs.
When we refund money
If you bought credits and have not used any of them, you can request a full refund within 7 days of purchase.
If a repeated technical failure on our side prevents you from using credits you paid for, we will refund the unused balance regardless of when you bought it.
Refunds are issued through our payment provider to the original payment method. Timing depends on your bank; typically 5–10 business days.
When we do not refund
Credits consumed by interviews that completed and produced a report are not refundable. The report is the product you paid for.
We do not refund because you disagree with the report's assessment. If you think a report contains a factual error about what you said, tell us — that is a quality bug and we want to know.
We do not refund accounts closed for breaching our Terms of Service.
How to request
Email admin@intervues.club from the address on your account, saying what happened and roughly when. We aim to reply within 3 business days.